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In this week's episode of Tech Takeaways, we continue our deep dive into the fascinating and high-stakes world of airport IT management with part two of our insightful conversation with John Fazakerley, the Head of IT at Liverpool John Lennon Airport. This episode picks up where we left off, delving further into the complexities of managing critical infrastructure in an environment where every second counts.

John Fazakerley takes us behind the scenes of the recent CrowdStrike incident, a significant event that temporarily disrupted IT systems at the airport, putting their operational resilience to the test. As John unpacks the incident, he shares not only the technical challenges they faced but also the strategic decisions that shaped their response. From the initial detection of the breach to the coordinated efforts to restore systems, John provides a rare inside look at how a major airport navigates such crises.

One of the key themes of this episode is the importance of maintaining composure and perspective in the face of unexpected challenges. John emphasizes the value of pausing to assess the situation thoroughly before rushing into solutions—a crucial lesson for anyone involved in IT or crisis management. He also reflects on the broader implications of such incidents, offering valuable takeaways on risk management, communication, and the continuous improvement of security protocols.

Whether you're an IT professional, a tech enthusiast, or simply interested in the intricate workings of modern airports, this episode offers a wealth of knowledge and practical advice. If you missed part one, make sure to listen to it first to get the full context of our discussion. Then, join us as we explore how to keep the cogs turning smoothly even when the technology that underpins everything comes to a grinding halt.

Tune in to Tech Takeaways for this captivating discussion that highlights the real-world challenges of IT management and the lessons learned from navigating a crisis when the stakes couldn't be higher.

Chapters:
00:00 Welcome to Tech Takeaways
00:19 Introduction of Guests and Recap
00:59 Incident Response Overview
01:57 CrowdStrike Incident Experience
03:44 Initial Discovery and Response
10:51 Hands-On Remediation
17:36 Learning from Incidents
19:26 Final Thoughts and Takeaways
20:21 Closing Remarks